Reservations
Reservations

terms and conditions

General Information

These terms and conditions outline Baloci’s procedures and policies. For information about data protection and your privacy, please refer to the Privacy Notice.

  1. Confirmation of Reservation Policy

Reservations can be made with Baloci online (via the website), and in person at the restaurant. Our bookings open 3 months in advance of the current date.

We require the following information to process your booking:

(1) Email Address

(2) Valid phone number

(3) Credit/debit card information

Baloci does the following to confirm a guest reservation:

(1) Send email confirmation upon booking

(2) Send a second email the day before the reservation, to reconfirm

(3) Contact guests (with the contact details provided) to confirm requirements.

If after the above attempts, the reservation remains unconfirmed, we may give the booked table away.

  1. Cancellation and No-Show Policy

If you need to make a cancellation, or amend your existing reservation, we kindly ask that you do so at least 24 hours beforehand. This is so Baloci can manage its service and busy footfall.

For no-shows and late cancellations (cancellations made less than 24 hours in advance), you will be subject to a charge of £30 per person. This will be applied to the payment card on file at the discretion of the management.

Please note, tables will be held for up to 15 minutes, from the time it is booked (before a chargeable cancellation) we request that you contact us directly if you are going to be more than 15 minutes late for your reservation.

  1. Requested Booking Policy

Please be aware that ‘requests’ are treated as enquires only, and not confirmation of reservations at Baloci.

For any reservations where we are fully booked at your requested time, we can keep your details on file, until the reservation date. If we receive a cancellation for your selected time and date, we can contact you and ask if you would like to confirm your reservation with Baloci.

Please note, we will try to accommodate any seating requests; but we cannot guarantee a specific area of the restaurant for you.

  • Larger parties – our largest available table to book online is for a maximum of 4 guests. If you would like to make a reservation for a larger party please contact the restaurant directly. Our maximum table size is 6 guests.
  • Children – Younger guests are always welcome at Baloci. However, we are unable to accommodate small children and infants. We do not have child-friendly facilities or menus. Children under the age of 18 are not permitted entrance to Zoroaster Bar at any time.

For further information, please contact Baloci’s dedicated team, on site.

  1. COVID-19 Statement

Baloci prioritises the health and safety of every team member and guest, and is committed to following government guidelines and advice, to reduce the spread of COVID-19.

The restaurant has implemented a number of processes and measures, for your peace of mind and assurance. This includes adequate cleaning and hygiene practises, the use of PPE equipment where necessary, and restriction of any individuals entering the restaurant premises, who present symptoms of COVID-19.

If you are experiencing symptoms of COVID-19, please refrain from visiting the restaurant, until it is safe for you and your guests to do so. If you arrive at the restaurant with clear symptoms, we are obliged to ask you to leave until you have recovered; and thank you for your patience and co-operation.

  1. Allergens

Please notify us of any guests with dietary requirements and/ or allergies. Detailed information on the 14 legal allergens is available on request. We do not record information on any other allergens.

Due to the nature of our cuisine styles and cooking techniques, it is not always possible for us to cater for allergies or dietary requirements. Should you or a member of your party have any specific requirements, please contact the restaurant directly before booking.

Please note, Baloci cannot guarantee that our dishes are 100% free from traces, as cross-contamination can occur.

  1. Cakes

Guests are welcome to bring their own Birthday cakes to be stored and served by the restaurant staff. We do not accept any responsibility for any allergic reactions or food-related issues for anything brought into the restaurant by the guests.Guests are welcome to bring their own Birthday cakes to be stored and served by the restaurant staff. We do not accept any responsibility for any allergic reactions or food-related issues for anything brought into the restaurant by the guests.Guests are welcome to bring their own Birthday cakes to be stored and served by the restaurant staff. We do not accept any responsibility for any allergic reactions or food-related issues for anything brought into the restaurant by the guests.

Guest-provided food products are not allowed to be used as a substitution to any courses of our menus.

  1. Decorations

Currently, we do not allow balloons, banners, confetti or table decorations to be used in the restaurant. This is to protect the experience of all guests dining at Baloci.

General Information

These terms and conditions outline Baloci’s procedures and policies. For information about data protection and your privacy, please refer to the Privacy Notice.

  1. Confirmation of Reservation Policy

Reservations can be made with Baloci online (via the website), and in person at the restaurant.

Baloci does the following to confirm a guest reservation:

(1) Send email confirmation upon booking

(2) Send a second email the day before the reservation, to reconfirm

(3) Contact guests (with the contact details provided) who have not confirmed to the above

If after the above attempts, the reservation remains unconfirmed, we may give the booked table away.

  1. Cancellation and No-Show Policy

If you need to make a cancellation, or amend your existing reservation, we kindly ask that you do so at least 24 hours beforehand. This is so Baloci can manage its service and busy footfall.

For no-shows and late cancellations (cancellations made less than 24 hours in advance), you will be subject to a charge of £10 per person. This will be applied to the payment card on file.

Please note, tables will be held for up to 15 minutes, from the time it is booked (before a chargeable cancellation).

  1. Requested Booking Policy

Please be aware that ‘requests’ are treated as enquires only, and not confirmation of reservations at Baloci.

For any reservations where we are fully booked at your requested time, we can keep your details on file, until the reservation date. If we receive a cancellation for your selected time and date, we can contact you and ask if you would like to confirm your reservation with Baloci.

Please note, we will try to accommodate any seating requests; but we cannot guarantee a specific area of the restaurant for you.

For further information, please contact Baloci’s dedicated team, on site.

  1. COVID-19 Statement

Baloci prioritises the health and safety of every team member and guest, and is committed to following government guidelines and advice, to reduce the spread of COVID-19.

The restaurant has implemented a number of processes and measures, for your peace of mind and assurance. This includes adequate cleaning and hygiene practises, the use of PPE equipment where necessary, and restriction of any individuals entering the restaurant premises, who present symptoms of COVID-19.

If you are experiencing symptoms of COVID-19, please refrain from visiting the restaurant, until it is safe for you and your guests to do so. If you arrive at the restaurant with clear symptoms, we are obliged to ask you to leave until you have recovered; and thank you for your patience and co-operation.

  1. Allergens

Please notify us of any guests with dietary requirements and/ or allergies. Detailed information on the 14 legal allergens is available on request. We do not record information on any other allergens.

Please note, Baloci cannot guarantee that our dishes are 100% free from traces, as cross contamination can occur.

  1. Cakes

Guests are welcome to bring their own Birthday cakes to be stored and served by the restaurant staff. We do not accept any responsibility for any allergic reactions or food-related issues for anything brought into the restaurant by the guests.

  1. Decorations

Currently, we do not allow balloons or table decorations from guests, to be used in the restaurant. For further information, please speak to a dedicated team member, on site.

Loyalty Club

Get special offers from Baloci and

Opal Club restaurants!

Loyalty Club

Get special offers from Baloci and

Opal Club restaurants!

Loyalty Club

Get special offers from Baloci and

Opal Club restaurants!